Last updated: 19 March 2026
1. Definitions
- Agreement: The agreement between the Customer and Hooray Studio for access to and use of the software platform under these Terms & Conditions.
- Hooray Studio: The provider of the gym, academy and studio management software, including its owners, affiliates, and operators.
- Customer: Any individual, gym owner, studio owner, or organisation subscribing to and using the Hooray Studio platform.
- Services: The online gym and studio management software, including all features, tools, updates, and support services provided by Hooray Studio.
- Subscription: The paid plan (monthly or annual) granting access to the Services.
2. General
These Terms & Conditions apply to all Customers using Hooray Studio’s Services.
By registering, subscribing, or using the platform, the Customer agrees to be bound by this Agreement. If the Customer does not agree, they must not use the Services.
Hooray Studio may update these Terms from time to time. Continued use of the Services constitutes acceptance of any updated Terms.
The relationship between Hooray Studio and the Customer is that of independent contracting parties. Nothing in this Agreement creates any partnership, joint venture, or employment relationship.
3. Services
Hooray Studio provides an online platform designed to help gym and studio owners manage operations, including but not limited to:
- Membership management
- Staff and instructor management
- Class scheduling
- Class booking
- Payments and billing management
- Customer data tracking
- Reporting and analytics
Hooray Studio reserves the right to modify, update, or discontinue features at any time, with reasonable notice where practicable.
4. Subscription & Payment Terms
Customers agree to pay all applicable fees for their selected Subscription plan.
- Subscriptions may be billed monthly or annually, as selected by the Customer.
- Fees are charged in advance and are non-refundable, except where required by law.
- Hooray Studio may change pricing with prior notice.
- Failure to pay fees may result in suspension or termination of access to the Services.
If a payment is disputed, Hooray Studio reserves the right to suspend access until the issue is resolved.
5. Customer Obligations
The Customer agrees to:
- Provide accurate and complete information during registration
- Maintain the confidentiality of login credentials
- Use the Services only for lawful purposes
- Comply with all applicable laws and regulations
- Not misuse, reverse-engineer, or attempt to disrupt the platform
The Customer is responsible for all activity conducted under their account.
6. Warranties & Disclaimers
Hooray Studio will provide the Services with reasonable care and skill.
However, the Services are provided “as is” and “as available”, and Hooray Studio does not guarantee that:
- The platform will be uninterrupted or error-free
- The Services will meet all specific business requirements
- Data will be free from loss, corruption, or delay
To the fullest extent permitted by law, all implied warranties are excluded.
7. Data & Privacy
The Customer retains ownership of all data entered into the platform.
Hooray Studio will:
- Use Customer data solely to provide and improve the Services
- Implement reasonable security measures to protect data
- Not disclose confidential information except as required by law
Customers are responsible for ensuring compliance with applicable privacy laws when managing their clients’ data.
8. Intellectual Property
All intellectual property rights in the Services, including software, design, branding, and content, remain the property of Hooray Studio.
The Customer is granted a limited, non-exclusive, non-transferable license to use the Services during the Subscription period.
The Customer must not copy, modify, distribute, or create derivative works without prior written consent.
9. Service Availability & Support
Hooray Studio will use reasonable efforts to maintain platform availability but does not guarantee uninterrupted access.
Scheduled maintenance and updates may temporarily affect availability.
Support services will be provided in accordance with Hooray Studio’s support policies.
10. Termination
Hooray Studio may suspend or terminate access if the Customer:
- Breaches these Terms
- Fails to pay Subscription fees
- Uses the platform unlawfully
The Customer may cancel their Subscription at any time, with cancellation taking effect at the end of the current billing period.
Upon termination:
- Access to the platform will cease
- Data may be deleted after a reasonable period
11. Limitation of Liability
To the maximum extent permitted by law, Hooray Studio is not liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, revenue, or business opportunities
- Data loss or corruption
Hooray Studio’s total liability is limited to the amount paid by the Customer in the preceding month(s).
12. Cancellation & Refunds
- Subscription fees are non-refundable, except where required by law
- No refunds will be issued for unused time
- Customers remain responsible for all charges up to the cancellation date
13. Force Majeure
Hooray Studio is not liable for failure or delay due to events beyond its reasonable control, including natural disasters, outages, or cyber incidents.
14. Governing Law
This Agreement is governed by the laws of New Zealand, and the parties submit to the exclusive jurisdiction of its courts.
15. Contact
For any questions regarding these Terms, please contact:
Hooray Studio Support
Email: contact@hooray.co.nz